• What is an Online Payment Gateway?
- An online payment gateway is a software system that would allow you to accept, process, and manage payments from your customers over the convenience of the internet.
• What do I need to get started?
- All you need is to contact our Sales or Merchant Services Team and we'll send you a checklist of our requirements.
• What fees do I have to pay?
- You only need to pay an affordable one-time setup fee and yearly recurring annual fee
• What happens after my application is approved?
- Once your application gets approved we will give you your own access to our merchant's system and we'll send you our API. It's a simple, hassle-free and Plug n Play system to start accepting payments online.
• How do I cancel my account?
- Should you not be satisfied with our service or if for some reason you wanted to cancel our services just simply send us an email through our Merchant Account Team and they will be assisting you.
• What credit card types may I accept?
- We can process both Visa and Mastercard. We are currently expanding our payment interchange to accept AMEX, JCB and more.
• Will the customers be redirected to another website?
- Yes. The customers, when placing orders, will be redirected to our secure payment page to ensure that their payment details (card, name, address, etc) are kept secure and confidential.
• How will I get paid for credit card transactions?
- Our Settlement Team will wire your payments to your bank account and our Merchant Services Team will confirm this by sending you the bank slip together with a detailed report of the transactions covered by the payout.
• When will I get paid for credit card transactions?
- You get your first settlement at the end of the fourth week after the first transaction and weekly afterwards, provided that you meet the minimum required amount of $5000.
• Will I receive regular confirmation of payments from E-Paysolution?
- Definitely. Our friendly Merchant Services Associates will be updating you.
• How do I issue refunds?
- We will give you access to our E-Paysolution merchant system where you could monitor your transactions and do the necessary refunds.
• I am getting an error regarding a particular transaction, what does that error mean?
- Should you encounter any errors or technical difficulties, our friendly associates are standing by to assist you. You can reach us by email, phone, skype.
• What should I do when some transactions do not appear on my report?
- Should you encounter any discrepancies, our friendly associates are standing by to assist you. . You can reach us by email, phone, skype.
• Can I have multiple users for my E-Paysolution account?
- Definitely. You can add sub-users to your account and even customize the access that each user can have.
• Is there a limit to transactions?
- We do not limit the transaction volume. However, we set a limit on the amount per Transaction, Amount of transactions per day, and Amount of transactions per month. In the event that you would need to increase your limit, our merchant services would be available to take your request.
• Is there a Rolling-Reserve and how long before I get this Rolling-Reserve amount?
- For USD credit card transactions, E-Paysolution will reserve 10% of the transaction amount as security deposit. The reserved funds will be paid out to you after 180 days.
• Please explain your requirements for payouts in detail, i.e. proof of delivery etc.
- Payout for settlement is scheduled every week. You will be informed which day your account will be assigned to at the beginning. Newly created accounts will be settled on the 4th week initially, succeeding payouts will be processed weekly on your assigned day thereafter. 70% confirmed delivery is required to get a full payout. However, if the proof of delivery is below 70%, only those confirmed delivered will be processed for settlement.
• What day of the week do you process payouts?
- Days for payouts vary from merchant to merchant. Each will be assigned a particular day and payouts will be processed during that day every week.
• What information does your API require that we send for each transaction?
- We would require all transaction details that are allowed by PCI-DSS.
• Do you have any special programs or development programs for new users of your service?
- Our service is not standalone software that will reside on your system. We will be able to process your payments by integration through our API. As for new users, our processing is simple and it addresses both technical users and new users.